QuickBooks Bug Report or Defect

Report a bug or defect in QuickBooks

You have found a problem with QuickBooks and you are fairly sure it is a defect in the program.

You can report the suspected defect from within your QuickBooks software. You will need to take the following steps!

  • From the home page screen
  • Company Gear (upper right corner)
  • Your Company
  • Feedback
  • Be sure to use the hashtag. For Example: For Invoice #Invoice or For QuickBooks Window App #QBOWinApp

Report a bug or defect in QuickBooks
Per QuickBooks website, these are identified as the bug with the ticket number. If you are experiencing the same issue, be sure to click a link below to let them know and sign up for updates. It is obvious more users reporting bug means, they will put that on top priority and fix it fast. HIGHLY RECOMMENDED!!!


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QUICKBOOKS QBO ALERTS (WITH A BUG OR DEFECTIVE ISSUES)

QUICKBOOKS QBO ALERTS (WITH A BUG OR DEFECTIVE ISSUES)

Bug or defective issues in QuickBooks Online (QBO)
After importing a Product list into QuickBooks Online, I am trying to delete the Inventory Adjustment from my bank register but see "Unexpected Internal Error. (-30006)."
I have created Payroll checks in my QuickBooks Full Service Payroll account but those paychecks are not appearing in the appropriate bank register in QuickBooks.
Why has my 940, 941 or 944 been rejected?
Why is the Import button greyed out when I am importing customers from an excel spreadsheet?
I've already run payroll in my QuickBooks Online Payroll account, but when I click on the Run Payroll button I get a blank screen.
I am viewing my California DE9 form in an Intuit Online Payroll or Intuit Full Service Payroll company and page 2 of the form is missing employee data.
I am trying to update my BB&T banking online transactions to my Quickbooks Online account and I'm unable to; instead I'm getting errors 106, 103 or 108.
I am trying to log in to my Intuit Full Service Payroll and Intuit Online Payroll accounts but can't; the page appears to load but then loops back to the login screen.
When I edit a downloaded expense transaction from the transaction screen the line item amount disappears.
I'm trying to access the Banking page in QuickBooks Online and I keep getting this error: "Cannot read the property length of undefined." How do I get past this?
Every time one of my users logs in to QuickBooks Online, they are prompted to reset their password.
The recurring transactions I had scheduled to run on 12/1/2015 in QuickBooks Online have not run. What am I supposed to do?
Whenever I attempt to send an invoice, estimate or purchase order in QuickBooks Online, I get the error message "Delivery server down."
I'm editing the secondary account (distribution account) on an expense or check from within the QuickBooks Online bank account register, and the change is not sticking.
I'm trying to view my current Q3 941 forms in my Intuit Online Payroll account but I'm unable to; an error message pops up that says "Failed to load PDF document."
I've created paychecks in my Intuit Full Service Payroll company but I am unable to approve them. What is happening?
I'm unable to log in to QuickBooks Online via the Mac App - I get either a blank white screen, a flashing white screen or the page gets stuck loading.
My Mac is on OS X El Capitan and when I attempt to access QuickBooks Online via the Mac app I see this: "We encountered an error trying to sign in. Please try again."
It would be great if the Sync with PayPal App supported PayPal-branded Debit Cards. Any chance of that functionality being added for use with QuickBooks Online soon?
When I try to login to QuickBooks Online via both my iOS and Android mobile apps, I see this error: "We are not able to connect to QuickBooks Online. Try again later."
When I visit www.bankofamerica.com and click on the Payroll tab, I see this error message: "You've received a system error that we need to review and resolve for you."
When I attempt to e-sign any Legal Documents under Payroll Tasks on my QuickBooks Full Service Payroll screen, I see this error: "Cannot connect to server."
I'm trying to accept an invitation to a QuickBooks Online company but when I do I get this error: "Service Temporarily Unavailable."
Some of my closed and partially closed invoices in QuickBooks Online are reflecting incorrect open balance amounts.
My Chase Bank automatic updates aren't downloading transactions in QuickBooks Online and sometimes I get a 102 error. Why is this happening?
Why am I being prompted to confirm your account information?
I'm editing an Expense Transaction added from the Banking screen and see the error: "One or more lines do not have a tax code associated..it. Please assign a tax code..."
I'm trying to view my archived Q3 941 form in my Intuit Online Payroll account and I get this error: "Failed to load PDF document."
I'm trying to export Intuit Online Payroll data to QuickBooks Online and get the error message "You're missing some information..." followed by accounts that are set up.
I am processing payroll in my Intuit Online Payroll company and after creating and approving paychecks, I get a blank page when I try to print them out.
I recently made a Federal 941 payroll tax payment in QuickBooks Online Payroll but haven't received the Federal Payment Confirmation(E-Payment Report) for the payment.
I'm trying to migrate my data from my QuickBooks Desktop company to QuickBooks Online and the import is freezing at the "Making a copy of your company file" screen.
In my Online Payroll company, my Paycheck List reflects a split direct deposit transaction as "Direct Deposit and Check" for one of my employees.
I have tried updating my company address in QuickBooks Online in both the Company Settings and Company Info areas and am unable to - I keep getting error messages.
I am trying to update my Citibusiness Checking Online transactions to my corresponding QuickBooks Online account and I'm unable to; instead, I'm getting a 102 error.
I am trying to update my Citibusiness Checking Online transactions to my corresponding QuickBooks Online account and I'm unable to; instead, I'm getting a 103 error.
I've created rules for Bank Transfers in QuickBooks Online but when they appear in Banking, the rules don't apply and the transfer details show as "uncategorized asset."
When I try log in to QuickBooks Online, I get the error "The feature you've requested is temporarily unavailable," and am prompted to reference code 25625 with support.
When I look at my Activity Feed in QuickBooks Online, I see a payroll tax payment due for a tax payment that I've already paid.
My recurring sales receipts are set to charge a credit card I have stored in QuickBooks Online. Editing those transactions unchecks the "Process Card when saving" box.
I am trying to download my banking transactions from Chase Bank to QuickBooks Online and I'm getting a 102 error.
I created paychecks using multiple pay types and selected Save for Later. When I go back, Regular hours are increased and other pay types hold their original values.
When I click on the "Download" button while exporting my QuickBooks Online company file to QuickBooks Desktop, I get this error: "Unexpected result code from server."
I am trying to view forms in QuickBooks Online Payroll and I am being redirected to the Intuit Full Service Payroll login portal instead.
When I try to pay payroll taxes or run payroll in QuickBooks Online Payroll, I see this error message: "Uh-oh. We hit a system error. Please sign out and sign in again."
Exporting Intuit Online Payroll data to QuickBooks Online and I see this: "You're missing some information. Please enter the following on the Export Preferences Page."
My employees are trying to log in to the Intuit Online Payroll time clock and are getting a "HTTP Status 500" error message.
When I click on any QuickBooks Online Payroll link, I get this message: "Uh-oh. We hit a system error."
I am exporting my Intuit Online Payroll data to QuickBooks Online and I see this message: "We couldn't connect your Online Payroll to your QuickBooks account."
I am unable to manually reconcile the "Transfer Funds To" account from a Transfer transaction in QuickBooks Online.
My credit card deposits are not auto batching as they should be in my QuickBooks Online account.
I have received an email advising me that my QuickBooks Online subscription did not successfully renew and will be suspended unless I updated my billing information.
When I try to log in I see this message: "Your administrator has not granted you access to QuickBooks Online.Please contact your system administrator with any questions."
I have both Intuit Online Payroll and Intuit Full Service Payroll companies and when I try to export paychecks into QuickBooks Online, I am seeing a 6003 error.
When I click on a previous tax payment made in my QuickBooks Online Payroll account, I see the message "Uh-oh. We hit a system error."
After filling out the employee new hire form in Intuit Online Payroll, the employee information is not populated into the state new hire form.
I'm trying to access the App Center in QuickBooks Online. After entering my password, I'm returned to the sign-in screen and prompted to enter the password again.
An invited user to QuickBooks Online sees a "Service Temporarily Unavailable" error when trying to accept the invite and is unable to accept the invite.
I see "An unexpected problem occurred on the server during your request," error when I run the Customer Balance Summary report or A/R Aging report in QuickBooks Online.
If I change a transaction status from Cleared ("C") or Reconciled ("R") and navigate away from the register, when I go back to the register the status remains unchanged.
I am importing my company file from a QuickBooks Desktop 2015 version to QuickBooks Online and my screen freezes and hangs on "Making a copy of your company file."
When I print a multi-page invoice in QuickBooks Online, the last line item on the first page is duplicating on the next printed page of the invoice.
When trying to send an invoice, estimate or purchase order in QuickBooks Online, I see the error "Delivery Server Down."
When I try to use the QuickBooks Online mobile app on my Apple device with iOS 9, several functions cause the app to become non-responsive or crash.
I have logged in to QuickBooks Online - when I go to select my company, I get a blank, white screen.
I am trying to export tax payments from Intuit Full Service Payroll to QuickBooks Desktop and I'm seeing a "Java 144" error.
I see tasks that already have been addressed in my QuickBooks Online Payroll task list as needing to be attended to.
I am trying to access my file and see "Your administrator has not granted you access to QuickBooks Online. Please contact your system administrator with any questions."
I see tasks that already have been addressed in my QuickBooks Online Payroll task list as needing to be attended to.
I use QuickBooks Payments in QuickBooks Online and my ACH fees are appearing as individual expense transactions instead of in a batch as they should.
I'm looking at my payment history in the Your Account section of QuickBooks Online and I don't see my most recent subscription charges.

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When attempting to send an invoice, estimate or purchase order in QuickBooks Online, I am seeing the error “Delivery Server Down.” Click here to report a bug in QuickBooks and sign up for updates.

When I try to upgrade my QuickBooks Online Simple Start subscription to Essentials, I see this error: “An unexpected problem occurred on the server during your request.” Click here to report a bug in QuickBooks and sign up for updates.

I am logged into QuickBooks Online and some pages are not loading or are displaying a blank screen. Click here to report a bug in QuickBooks and sign up for updates.

Time sheets that have been entered in QuickBooks Online are not transferring over when I am trying to run my payroll. Click here to report a bug in QuickBooks and sign up for updates.

Attachments to scheduled recurring transactions in QuickBooks Online are not appearing when the transaction is sent. Click here to report a bug in QuickBooks and sign up for updates.

I’m trying to update my SunTrust Small Business account in QuickBooks Online and am getting a 106 error. Click here to report a bug in QuickBooks and sign up for updates.

I’m exporting Intuit Online Payroll data to QuickBooks Online, “Could not find employee in QBO matching with paycheck employee and unable to add new employee…” appears. Click here to report a bug in QuickBooks and sign up for updates.

I’ve uploaded a logo to QuickBooks Online but it’s not scaling correctly on my online invoice emails. It appears either too big or is missing completely. Click here to report a bug in QuickBooks and sign up for updates.

I’m attempting to download bank transactions from my Union Bank N.A. (CA) Small Business Banking account and I’m getting either error 106 or 101. Click here to report a bug in QuickBooks and sign up for updates.

I am trying to add sub-items and sub-services to an estimate or invoice in QuickBooks Online and the items are not sorting correctly. Click here to report a bug in QuickBooks and sign up for updates.


 

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A white page is being loaded when accessing multiple functions in both QuickBooks Online Payroll and QuickBooks Full Service Payroll. Click here to report a bug in QuickBooks and sign up for updates.

When I access QuickBooks Online via a supported Chrome browser, I see white pages when I choose any of the Quick Links in the Payroll Tax Center. Click here to report a bug in QuickBooks and sign up for updates.

I can’t deposit a payment from a non-Home currency in Undeposited Funds because the Currency drop down is missing in QuickBooks Online. Click here to report a bug in QuickBooks and sign up for updates.

Sales description for products and services is not importing. Click here to report a bug in QuickBooks and sign up for updates.

When I’m trying to perform payroll functions in QuickBooks Online Payroll, the website is running very slowly. Click here to report a bug in QuickBooks and sign up for updates.


 


 
When I attempt to access Intuit Online Payroll through the Bank of America Payroll Portal I am getting a blank, white page. Click here to report a bug in QuickBooks and sign up for updates.

When I leave a message on a Bill for another user in QuickBooks Online, the recipient of the message doesn’t see the message and there’s no trace of it at all. Click here to report a bug in QuickBooks and sign up for updates.

I am trying to print sales forms in QuickBooks Online and on the Print Preview screen I am seeing an error that the page cannot be loaded. Click here to report a bug in QuickBooks and sign up for updates.

Recurring Transaction Next Date not advancing correctly. Click here to report a bug in QuickBooks and sign up for updates.

I have sent out recurring invoices in QuickBooks Online but my customers aren’t seeing an online invoice or an option to pay online. All they see is a PDF. Click here to report a bug in QuickBooks and sign up for updates.

I’m trying to export Intuit Online Payroll data to QuickBooks Online and when I select “Export to QBO” in Export Preferences, my screen goes blank. Click here to report a bug in QuickBooks and sign up for updates.


 


 
Receiving “You’re missing some information. Please enter the following on the Export Preferences page” when trying to export from Intuit Online Payroll. Click here to report a bug in QuickBooks and sign up for updates.

In Intuit Full Service Payroll, classes have disappeared. Click here to report a bug in QuickBooks and sign up for updates.

Why is my taxable sales amount greater than my gross sales amount? Click here to report a bug in QuickBooks and sign up for updates.

When I am using the Reconcile tool in QuickBooks Online, I am missing Reconcile Reports. Click here to report a bug in QuickBooks and sign up for updates.


 

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